At Regalabs, we want you to feel confident shopping with us. If you are not satisfied with your purchase, please contact us and we will do our best to help.
Refund Eligibility
Refund requests may be accepted for eligible products within 60 days of delivery. To qualify for a refund, the item must be unused, unopened, and in its original packaging, unless the product arrived damaged, defective, or incorrect.
We may ask for your order number, proof of purchase, and photos of the product or packaging before approving a refund.
Damaged, Defective, Or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging so our team can review the issue.
If approved, we may offer a replacement, store credit, or refund depending on the situation.
Non-Refundable Items
For health, safety, and quality reasons, we may not be able to accept returns or refunds for opened, used, or partially consumed products unless they are defective or were sent in error.
Shipping fees, handling fees, and promotional discounts may be non-refundable unless required by applicable law or unless the issue was caused by an error on our part.
How To Request A Refund
To request a refund, please contact our customer support team with:
Your order number
The email address used for the order
The reason for the refund request
Photos, if the item is damaged, defective, or incorrect
Our team will review your request and respond with next steps.
Return Shipping
If a return is required, we will provide instructions before you send anything back. Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
Refund Timing
Once a refund is approved, it will be processed to the original payment method. Refund timing may vary depending on your bank, card issuer, or payment provider.
Please allow several business days after approval for the refund to appear on your statement.
Questions
If you have questions about this Refund Policy or need help with an order, please contact Regalabs customer support.